Cancellation & refund policy
 
Cancellations will be considered only if the request is made before 24 hours of requested delivery time, we ensure you full refund of your amount without any kind of penalty. There is no cancellation of orders placed under the Same Day Delivery category. You can cancel your order by calling us on +91 124 6990009 (9 am to 10.00 pm only) or email at info@cakesisland.com
 
No cancellations are entertained for those products that the marketing team has obtained on special occasions like raksha bandhan, Diwali, and Valentines Day etc. These are limited occasion offers and therefore cancellations are not possible. 
 
If the delivery does not reach the given address on requested date because no fault of yours, we will refund you total amount without any deduction or deliver the order next day with your consent. You will not be liable to claim anything else than the amount spent by you.
 
In case you feel that the product received is not as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.